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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abdul Sero

Abdul Sero

June 26, 2025

5  out of  5
rating by Abdul Sero
"Tyler showed great costumer service skill and helped get my insurance with ease."
We responded:
"Thank you for your review, Abdul! I'm happy to hear that Tyler provided excellent service and made your insurance process smooth. If you have any more questions or need assistance, feel free to reach out!"
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Mia R

June 25, 2025

5  out of  5
rating by Mia R
"I have been a customer of State Farm since 2001, have to deal with so many agents, but Rana Wadi is my favorite,she explained everything in little details without any hesitation,she is super nice and knowledgeable just like her boss Kimberly Nybo... thanks Rana!!"
We responded:
"Thank you so much for your lovely review, Mia! I'm absolutely thrilled to hear that Rana has been providing you with such detailed and friendly service. It warms my heart to know that you feel well taken care of by our team. If you ever need anything else, don’t hesitate to reach out—we're always here for you!"
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Fekadu Nurgi

June 25, 2025

5  out of  5
rating by Fekadu Nurgi
"Excellent Customer Service Tyler, thank you very much for your outstanding customer service. You went above and beyond to assist me with my insurance. You were prompt in answering my call, attentive throughout our conversation, and provided clear, detailed explanations in a respectful manner. I truly appreciate your dedication and support. Thank you again for your excellent service"
We responded:
"Thank you, Fekadu, for your wonderful feedback! I'm delighted to hear that Tyler provided such attentive and detailed service. We always strive to offer the best support possible. If you need anything else, feel free to reach out!"
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FN FN

June 25, 2025

5  out of  5
rating by FN FN
"Excellent Customer Service Tyler, thank you very much for your outstanding customer service. You went above and beyond to assist me with my insurance. You were prompt in answering my call, attentive throughout our conversation, and provided clear, detailed explanations in a respectful manner. I truly appreciate your dedication and support. Thank you again for your excellent service"
We responded:
"Thank you. We pride ourselves in top notch customer service for our customers! We appreciate the nice review!"
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Adrian Azogue

June 23, 2025

5  out of  5
rating by Adrian Azogue
"Gracias Rana para tu servicio 😉 👍"
We responded:
"¡Gracias, Adrian! Me alegra saber que Rana te brindó un excelente servicio. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Freddy Pacha

June 23, 2025

5  out of  5
rating by Freddy Pacha
"Gracias Rana es muy paciente y amable"
We responded:
"¡Gracias, Freddy! Me alegra saber que Rana fue paciente y amable contigo. Estamos comprometidos a brindar un excelente servicio. ¡Estamos aquí para cualquier cosa que necesites!"
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Hector Azogue

June 23, 2025

5  out of  5
rating by Hector Azogue
"Rana es muy amable gracias"
We responded:
"¡Gracias, Hector! Me alegra saber que Rana fue amable contigo. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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David Lundberg Sales adventure guide

June 22, 2025

5  out of  5
rating by David Lundberg Sales adventure guide
"I worked with Tyler Benson on supplemental health insurance today. No pushy sales tactics just knowledge and benefits. Very knowledgeable very professional 10 out of 10,000% recommend doing business for all of your insurance needs."
We responded:
"Thank you, David! I'm happy to hear about your positive experience with Tyler. His professionalism and expertise are truly valued here. We appreciate your recommendation and look forward to assisting you with any insurance needs in the future. Let us know if there's anything else we can do for you!"
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Tara Williams

June 19, 2025

5  out of  5
rating by Tara Williams
"Tony was incredibly helpful, quick, and efficient! He provided exactly the information I needed with professionalism and friendliness. We've been with State Farm for a few years, and their customer service has always been excellent!"
We responded:
"Thank you, Tara, for your wonderful feedback! I'm delighted to hear that Tony was able to assist you with such efficiency and professionalism. It's fantastic to know that you've had a consistently positive experience with our team over the years. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
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James Reece

June 19, 2025

5  out of  5
rating by James Reece
"I have recently had incredibly prompt, effective and polite service from Tammy at Kimberly Nybo's agency. She worked diligently in helping me obtain policies. I really appreciate her efforts."
We responded:
"Thank you, James, for the amazing review! Our team works hard to provide a great insurance experience in Columbia Heights and we are thrilled to hear that Tammy was able to assist you! We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Kayleen Nadeau

June 18, 2025

5  out of  5
rating by Kayleen Nadeau
"Kim Nybo's team is amazing! Always answers my questions timely, and always calls me back. Special shoutout to Ava!"
We responded:
"Thank you for your review, Kayleen! I'm happy to hear that our team, especially Ava, has been able to assist you promptly and effectively. We appreciate your support and are here for any future questions or needs you might have. Thanks for choosing us!"
Profile photo of Rachel Hall

Rachel Hall

June 18, 2025

1  out of  5
rating by Rachel Hall
"15 years of being insured with Kim Nybo and not one claim on home or auto. I had my foundation collapse smashing water heater and furnace. Claimed denied on all: 3/4 days go by without calls being returned, RUDE treatment when they were returned. I have a autoimmune disorder and need at least running water and could not afford a different place to stay- called begging for help with hotel and asked a couple of times for Kim to call me and nothing. Worst treatment I have ever received from any company and was treated like less than person"
We responded:
"Thank you for your feedback. Unfortunately, your claim was denied therefore our office can’t pay for a hotel stay for you. I know that several people in my office talked with you and the claims office was talking with you daily so I am sorry if you felt you were mistreated as that was not our intention. We treat every customer like family and pride ourselves on excellent customer service. "
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Larry Schmidt

June 17, 2025

5  out of  5
rating by Larry Schmidt
"10 (not 5) stars for Brittany. I called with several questions and a request and Brittany far exceeded my expectations. She is knowledgable, courteous, patient and professional. Best customer service I've received in years."
We responded:
"Larry, thank you for leaving us a review! We are so glad to hear that Ava was able to assist you with your insurance needs."
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Robert Hallin

June 17, 2025

5  out of  5
rating by Robert Hallin
"Rana , was very helpful today."
We responded:
"Thank you for your review, Robert! I'm happy to hear that Rana was able to assist you. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
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Broschofsky Family

June 16, 2025

5  out of  5
rating by Broschofsky Family
"Awesome service and on top of everything that we could ask for without any hesitation or time delay. Wholly recommend!!"
We responded:
"Thank you, Broschofsky Family! I'm happy to hear that you found our service awesome and timely. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
Profile photo of Toni Pettiford

Toni Pettiford

June 10, 2025

5  out of  5
rating by Toni Pettiford
"Rana, exceeded my expectations in customer service. She also saved me $1500/yr on my home owner policy and the biggest saving was on the car which is $2000/yr. I had AllState and I ‘m very pleased to be getting the savings. Rana, was very good explaining all the details of the policies. We are very pleased with our decision to change to Statefarm. Thank you for your service, Rana!"
We responded:
"Thank you, Toni! I'm delighted to hear that Rana provided exceptional service and helped you achieve such significant savings on your policies. It's wonderful to know you're satisfied with your decision to switch to State Farm. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Luis Guapi

June 9, 2025

5  out of  5
rating by Luis Guapi
"Muchas gracias Ari por la ayuda, un agente responsable!"
We responded:
"¡Gracias, Luis! Me alegra saber que Ari pudo ayudarte de manera responsable. Estamos aquí para cualquier cosa que necesites. ¡Que tengas un excelente día!"
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Kevin Prodoehl

June 6, 2025

5  out of  5
rating by Kevin Prodoehl
"Rana did an awesome job helping me switch. I can't believe how much $$ she saved me. She was a pleasure to talk to. I wish I had found her years ago."
We responded:
"Thank you, Kevin! I'm happy to hear that Rana was able to assist you so effectively and make the process enjoyable. It's wonderful to know she helped you save money. If you need anything else, feel free to reach out!"
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BOBMARLEY423

June 5, 2025

5  out of  5
rating by BOBMARLEY423
"Madeline helped me get covered for my first vehicle purchase! She was wonderful to work with"
We responded:
"Thank you! I'm happy to hear that Madeline was able to assist you with your first vehicle purchase. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
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Tricia Anne

May 30, 2025

5  out of  5
rating by Tricia Anne
"Brittany E. Mulliner was very good to me. Yesterday and today. With changing my insurance to my new vehicle. I appreciate your patience your kindness and your customer service. Very professional. I’ve been with State Farm insurance for almost five years. They have always catered to my needs. Especially when I’m not working. I’ve never had a bad experience with them at all! The best insurance hands down that I ever had. Thank you!"
We responded:
"Thank you for your wonderful feedback, Tricia Anne! I'm delighted to hear that Brittany provided you with such excellent service. We truly value your loyalty over the past five years and are happy to know we've consistently met your needs. If there's anything else we can assist you with, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Chase Benson

Chase Benson

May 30, 2025

5  out of  5
rating by Chase Benson
"Tyler was very helpful and explained the whole plan to me in good detail and I was very pleased."
We responded:
"Thank you for your review, Chase! I'm happy to hear that Tyler was able to provide you with a detailed explanation of your plan. We always aim to ensure our customers feel informed and satisfied. If you have any more questions or need further assistance, feel free to reach out!"
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Jose Quizhpilema

May 30, 2025

5  out of  5
rating by Jose Quizhpilema
"Rana muchas gracias Es una Buena persona"
We responded:
"¡Gracias, Jose! Me alegra saber que Rana ha sido de gran ayuda para ti. Estamos aquí para cualquier cosa que necesites. ¡Gracias por elegirnos!"
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Dorothy Townsend

May 29, 2025

5  out of  5
rating by Dorothy Townsend
"Information was communicated correctly"
We responded:
"Thank you, Dorothy, for your feedback! I'm glad to know that the information was communicated correctly. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Ketoura Baker

May 29, 2025

3  out of  5
rating by Ketoura Baker
"It's not open at 7am ... It's mon-fein8:30am -5pm"
We responded:
"Thank you for your review and we apologize for this inconvenience and confusion. Our office is open for phone calls at 7am (Monday – Friday) and we are open for walk-ins at 8am (Monday – Friday). Unfortunately, there isn’t a way for us to differentiate this on our Google page but we are making changes now based on your feedback. Thank you again for bringing this to our attention."
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Ecua Gonzalo Caguana

May 28, 2025

5  out of  5
rating by Ecua Gonzalo Caguana
"Rana es una persona muy divertida y generosa"
We responded:
"¡Gracias, Ecua, por compartir tu experiencia! Nos alegra saber que Rana ha tenido un impacto positivo. Su amabilidad y buen humor son valiosos para el equipo. Estamos aquí para ayudarte en el futuro. ¡Que tengas un gran día!"